Level 2 Microsoft Product Support Engineer

Join PT Solutionlabs Group Indonesia as a Level 2 Microsoft Product Support Engineer and become a key player in delivering top-tier technical support for Microsoft's enterprise solutions. This role is perfect for professionals with hands-on experience in Yogyakarta, where you'll troubleshoot complex issues, provide expert guidance, and ensure seamless integration of Microsoft products within our clients' environments.

At PT Solutionlabs Group Indonesia, we pride ourselves on our commitment to innovation and excellence. As a Level 2 Microsoft Product Support Engineer, you'll work closely with our team of experts to deliver exceptional support and drive our clients' success. This is your chance to leverage your technical expertise and make a significant impact in the world of enterprise technology.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 technical support for Microsoft products including Windows Server, Exchange Server, SQL Server, and SharePoint.
• Troubleshoot and resolve complex technical issues reported by clients.
• Work with clients to implement and integrate Microsoft solutions.
• Develop and maintain comprehensive technical documentation.
• Collaborate with other support engineers and technical teams to ensure seamless service delivery.
• Stay up-to-date with the latest Microsoft product updates and best practices.
• Participate in continuous improvement initiatives to enhance our support processes.
• Provide training and mentorship to junior support engineers.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in Microsoft product support or a similar role.
• Certifications in Microsoft technologies such as MCSE, MCSD, or MCSA are highly desirable.
• Strong knowledge of Windows Server, Exchange Server, SQL Server, and SharePoint.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in English, both written and spoken.

🛠️ Keahlian

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