Senior Business Analyst - F&B Performance & Guest Experience Optimization

Bigbitecompany Global · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25,000,000 - 40,000,000
Join Bigbitecompany Global as a Senior Business Analyst to drive F&B performance and enhance guest experience in our world-class resort. This role is crucial in optimizing operations and ensuring our guests have memorable stays. You will work closely with cross-functional teams to analyze data, identify trends, and implement strategies that improve our F&B offerings and overall guest satisfaction.

📋 Tanggung Jawab Pekerjaan

Analyze F&B sales data to identify trends, patterns, and opportunities for improvement.,Develop and implement performance metrics and KPIs for F&B operations.,Conduct guest experience surveys and analyze feedback to enhance service quality.,Collaborate with the F&B team to optimize menu offerings, pricing, and promotions.,Work with the marketing team to develop targeted campaigns that drive F&B sales.,Monitor and report on F&B performance to senior management.,Identify and recommend process improvements to enhance operational efficiency.,Stay updated with industry trends and best practices in F&B and guest experience.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Hospitality Management, or related field.,5+ years of experience in a business analysis or related role, preferably in the F&B or hospitality industry.,Strong analytical and problem-solving skills.,Proficiency in data analysis tools such as Excel, SQL, or Tableau.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet deadlines.,Familiarity with hospitality and F&B operations is a plus.,Fluency in English is required; local language proficiency is a plus.

🛠️ Keahlian

Data AnalysisBusiness StrategyGuest Experience ManagementOperational EfficiencyMarket ResearchCross-functional Team Collaboration
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