Senior Product Support Specialist - Merchandising & Logistics

Global Digital Niaga · 📍 Kemayoran, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
Global Digital Niaga is seeking a highly skilled and experienced Senior Product Support Specialist to join our Merchandising & Logistics team. In this role, you will be responsible for providing top-notch support to our clients, ensuring smooth operations, and driving the success of our products. If you are a problem-solver with a passion for customer satisfaction and a strong background in merchandising and logistics, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Provide exceptional customer support and resolve product-related issues promptly and efficiently.,Collaborate with cross-functional teams to ensure seamless product operations and logistics.,Monitor and analyze product performance data to identify trends and areas for improvement.,Develop and implement strategies to enhance product support processes and customer satisfaction.,Train and mentor junior staff to ensure high-quality support and service delivery.,Stay up-to-date with industry trends and best practices in merchandising and logistics.,Participate in product development and innovation initiatives.,Ensure compliance with company policies, procedures, and regulations.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in product support, merchandising, or logistics.,Strong understanding of merchandising and logistics principles and practices.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Proficiency in using Microsoft Office and other relevant software tools.,Knowledge of e-commerce platforms and systems is a plus.,Fluency in English and Indonesian is required.

🛠️ Keahlian

Customer serviceProblem-solvingTeamworkData analysisProcess improvementTraining and mentoring
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