E-Commerce Admin & Customer Service Specialist

Join Rideon Success Sdn. Bhd. as an E-Commerce Admin & Customer Service Specialist in the vibrant heart of Bali! This is your chance to play a pivotal role in managing our online presence, ensuring seamless customer experiences, and driving operational efficiency. In this role, you'll be the backbone of our e-commerce operations, handling everything from inventory management to customer service, all while working in a dynamic and supportive environment.

At Rideon Success Sdn. Bhd., we're not just about transactions; we're about building lasting relationships. Our e-commerce platform is the gateway to our products, and your expertise will ensure it runs smoothly, efficiently, and with a personal touch. You'll be using industry-standard tools like Shopify, QuickBooks, and Zendesk to manage our operations, and your customer service skills will be the face of our brand, providing exceptional support to our clients.

This is more than a job; it's an opportunity to grow and thrive in a company that values its employees and customers alike. If you're passionate about e-commerce, customer service, and making a difference, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage and update product listings on our e-commerce platform, ensuring accuracy and compliance with company policies.
• Process and fulfill customer orders, from initial request to final delivery, ensuring timely and efficient service.
• Handle customer inquiries and complaints, providing prompt, professional, and solutions-oriented responses.
• Monitor inventory levels and coordinate with suppliers to maintain optimal stock levels.
• Generate and analyze sales reports, identifying trends and opportunities for growth.
• Collaborate with the marketing team to promote products and drive sales.
• Maintain and update our e-commerce website, ensuring it is user-friendly and visually appealing.
• Stay up-to-date with industry trends and best practices in e-commerce and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in e-commerce administration or customer service, preferably in a retail or online business environment.
• Proficient in using e-commerce platforms like Shopify, WooCommerce, or Magento.
• Experience with inventory management software such as QuickBooks, SAP, or Oracle.
• Strong communication and interpersonal skills, with the ability to handle multiple customer interactions simultaneously.
• Excellent problem-solving and decision-making skills.
• Familiarity with CRM systems like Salesforce or HubSpot is a plus.
• Ability to work in a fast-paced, dynamic environment with a high volume of transactions.

🛠️ Keahlian

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